Terms Of Business

Dover Insurance Services is a trading name of Griffin Insurance Services Limited of 11 Park Street, Deal, Kent. CT14 6AG also trading as Barraclough & Partners. Registered in England No. 5117617. Our telephone number is 01304 213613.

We are an Independent Intermediary who act as your agent and accept responsibility for the advice given and insurance arranged on your behalf. We represent a number of insurers and are authorized by the Financial Services Authority (FSA) and comply with FSA regulations. We are also covered by the Financial Ombudsman Service.

Dover Insurance Services conforms to the Financial Services Authority regulations in respect of Professional Indemnity Insurance. This type of insurance is mandatory for authorised firms and is designed for your protection.

All information you supply will be kept confidential to us. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us at Dover Insurance Services, 6 Park Place, Ladywell, Dover, Kent. CT16 1DF.

Your attention is drawn to the importance of the declaration and signature on insurers proposal forms. Any failure to disclose facts which are material to the insurance or any inaccuracie in your answers could invalidate the cover. If you are in any doubt as to what constitutes a material fact, please ask for advice.

Policy documentation should be carefully read when received to ensure that cover has been issued according to you instructions. If you are in any doubt over policy terms or conditions please seek our prompt advice.

We reserve the right to make charges to cover our administration costs, in addition to any insurance premiums, for arranging, amending, renewing and cancellation of any policy of insurance. Presently we charge £15.75 in respect of amendments and cancellations only. Refunds will be made less the commission clawback from insurer and our administration charge.

We will endeavor to provide you with the highest level of customer service. If you are not satisfied with the way that we have acted for you please tell our Chief Executive orally or in writing. Your complaint will be acknowledged within five business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within twenty business days from receipt of the original complaint. If the complaint cannot be resolved within this timescale we will write to you explaining the progress and timescale involved. You will be advised of any further redress available to you should you believe this matter not be resolved to your satisfaction. Dover Insurance Services comply with the complaints procedure laid down by FSA and complaints may be referred to them in certain instances.

All premiums held on your behalf are kept in a designated bank account in the form of a statutory bank account. No interest is payable to you from this bank account.

Your acceptance of these terms of business does not affect your legal rights. Should you have any questions or concerns regarding this document please do not hesitate to contact a member of our staff.